Frequently Asked Questions

Go here (launches in new window) to complete our registration form to create a new a user account.

Select 'Non Queensland Health Learner'

Click the Register button

Complete the form with the following information:

• Use your University email address (preferred) or personal email if you do not have a tertiary email account.
• List ‘Student’ as your Position
• List your University as Employer
• List Student Placement coordinator details within Supervisor ‘Name & Contact’.

Registrations are processed daily Mon-Fri.

You will receive an email once your account has been set up.

If you are a returning student contact 1800 198 175 for assistance

Need more help?

For assistance on Clinical Student Placement Orientation requirements refer to 'Student Help' within our FAQs.

Go here  (launches in new window) to complete our registration form to create a new a user account.

Select 'Non Queensland Health Learner'

Click the Register button.

Complete the form with the following information:

• Use your business or personal email address *NOTE: an email address cannot be used more than once
• List your trade within ‘Position’ (e.g. Electrician)
• List site location within ‘Employer’ (e.g. Nambour General Hospital)
• List your site contact within ‘Supervisor Name & Contact

Registrations are processed daily Mon-Fri (business hours)

You will receive an email once your account has been set up.

For Urgent assistance ring 1800 198 175

If you are a QH employee you most likely have an existing account. 

Please call 1800 198 175 to confirm if you have an iLearn@QHealth account.

Go here (launches in new window) to complete our registration form to create a new a user account.

Select 'Queensland Health employee'

Click the Register button

Complete the form with the following information:

• Use your personal email address
• List your job title with ‘Position’
• List Queensland Health as your Employer

If you are a returning contracted employee and experience issues logging in contact 1800 198 175 for assistance (we may need to reactivate your account).

Go here (launches in new window) to complete our registration form to create a new a user account.

Select 'Queensland Health employee'

Complete the form with the following information:

• Enter your payroll ID as QS12345
• Use your work email address (your.name@ambulance.qld.gov.au).

Registrations are processed daily Mon-Fri.

You will receive an email once your account has been set up.

Go here (launches in new window) to complete our registration form to create a new a user account.

Select 'Non Queensland Health learner'

Complete the form with the following information:

• Use your work email address (your.name@defence.gov.au)

Registrations are processed daily Mon-Fri.

You will receive an email once your account has been set up.

Volunteers and Agency Employees  

Go here (launches in new window) to complete our registration form to create a new a user account.

Select 'Non Queensland Health Learner'

Click the Register button

Complete the form with the following information:

• Use your personal email address
• List your job title with ‘Position’
• List your Agency/Healthcare as your Employer (if none list Qld Health)

Registrations are processed daily Mon-Fri.

You will receive an email once your account has been set up.

Go here (launches in new window) to complete our registration form to create a new a user account.

Select 'Mental Health Act (Non Queensland Health employee)'

Click the Register button

Complete the form with the following information:

        Use your personal/work email address

        List your employer (if work related)

        Select your Occupation/Role

Registrations are processed daily Mon-Fri.

You will receive an email once your account has been set up.

Yes you can access iLearn@QHealth from home.

The system is accessible 24/7 from any location, use your existing username and password.

There is no need to modify your email address to access the system from a different location.

QH Staff telephone 1800 198 175 or use the InfoService Centre HelpDesk Support

Please contact 1800 198 175 for support.

In the first instance, contact the course facilitator for support.  Contact information should be available via the course catalogue or on the course page.

Alternatively contact 1800 198 175 for assistance. Ensure you provide the full title of the course and the issues you are experiencing.

If you can’t log in, try resetting your password here. 

IMPORTANT:

Please be aware that personal email accounts may deem 'system generated emails' as Spam, depending on your account security set up.

We advise you to check your 'Junk' email folder.

Log in using your existing password

On your My Home page

Top right hand corner next to your name is a drop down arrow – select

Select Account Settings

Select Change Password (under General Settings heading)

Type your existing (old) password in the top box

Type your new password in twice (at least 8 characters long)

Click Save and close.

Message 'successfully updated password' will display.

If you have made several attempts to login using your password and each attempts fails, you may have 'locked your account'. 

Please wait 5 minutes for your user account to 'reset' then attempt to login again (using your correct password).   If you are unsure of your password you should reset your password here.  You will be emailed a reset password link.

NOTE:  If you have not logged into the system for 12 months or more, your account will now be 'deactivated'.

Should you still experience login issues contact 1800 198 175 for assistance

Important:

Correct login for Queensland Health employees:

Your username is your QH email address.

Your password is not your Novell/Network ID password.  Select 'forgot your password' on the iLearn login page to obtain a new password.

Correct login for Non Queensland Health users:

Your username is 'firstname.lastname'

Password is your initial assigned password

OR

Password is as you allocated yourself

Adobe Flash issues for external users:

Some course content is 'Flash based' and therefore will not display on all mobile devices. 

You may need to 'Download Flash Player'  OR  'Enable Flash Player' within your web browser.

Find out how here.

If you do not access iLearn within a 12 month period your account will be deactivated.

If you are no longer an employee of Queensland Health your account will be deactivated.

Do not attempt to create a ‘new account’. Let us assist in re-activating your existing account.

If you are returning to Queensland Health, contact the Help Centre 1800 198 175 for support.

Queensland Health employees:

Ring the Help Centre 1800 198 175 for assistance.

Non Queensland Health users:

For trouble shooting PDF printing issues click here.  In most cases this issue is related to out dated printer drivers.  If you are still experiencing issues please contact 1800 198 175

Alternative Options:

1. 'Print Screen and copy to a Word doc.
2. Use 'Snipping Tool' or similar to capture the PDF in image format.
3. Email the PDF or save to USB and try printing from another computer.

Queensland Health Employees

The recommended browser is Microsoft Edge while accessing the system from a QH facility.

Note: Refer to section Why is the video/training module not displaying?

If you do not access iLearn within a 12 month period your account will be deactivated.

If you are no longer an employee of Queensland Health your account will be deactivated.

Do Not Attempt to Create a New Account.

If you are a returning student, trades person or agency employed contact 1800 198 175 for assistance in reactivating your account.

If you are a previous employee by Queensland Health and have returned, please contact 1800 198 175 for assistance in reactivating your account.

You have access to your existing account no matter where you work in Queensland Health.  There is no need to 'set up' a new account.

Your location is identified within training reports.