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REGISTRATION PROCESS
You will need to complete our registration form to create your own user account.
Note: A Registered Email Address can only be used once (you cannot use one email address for multiple user accounts).
About System Emails: Some email providers may consider a system generated email as SPAM or Junk (Hotmail & Gmail are problematic). Please check these folders if you haven't received a registration confirmation email. If you experience issues with registration please contact 1800 198 175 for support.
Select the most suitable category you belong to to get started:
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IMPORTANT: Users are only entitled to one iLearn account.
If you have previously registered or have an existing account any new registration will not be processed. If you experience issues with registration please contact 1800 198 175 for support.
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I am a STUDENT on clinical placementGo here (launches in new window) to complete our registration form to create a new a user account.
Select 'Non Queensland Health Learner'
Click the Register button
Complete the form with the following information:
- Use your University email address (preferred) or personal email if you do not have a tertiary email account.
- List ‘Student’ as your Position
- List your University as Employer
- List Student Placement coordinator details within Supervisor ‘Name & Contact’.
Registrations are processed daily Mon-Fri.
You will receive an email once your account has been set up.
If you are a returning student contact 1800 198 175 for assistance
Need more help?
For assistance on Clinical Student Placement Orientation requirements refer to 'Student Help' within our FAQs. |
I am a TRADESPERSON wishing to work on Queensland Health premisesGo here (launches in new window) to complete our registration form to create a new a user account.
Select 'Non Queensland Health Learner'
Click the Register button.
Complete the form with the following information:
- Use your business or personal email address *NOTE: an email address cannot be used more than once
- List your trade within ‘Position’ (e.g. Electrician)
- List site location within ‘Employer’ (e.g. Nambour General Hospital)
- List your site contact within ‘Supervisor Name & Contact
Registrations are processed daily Mon-Fri (business hours)
You will receive an email once your account has been set up.
For Urgent assistance ring 1800 198 175 |
I am an EMPLOYEE of Queensland HealthIf you are a QH employee you most likely have an existing account.
Please call 1800 198 175 to confirm if you have an iLearn@QHealth account.
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New Employees Go Here (launches in new window) to complete our registration form to create a new a user account.
Select 'Queensland Health employee'
Click the Register button
Complete the form with the following information:
- Use your personal email address
- List your job title with ‘Position’
- List Queensland Health as your Employer
IMPORTANT: You must have a Queensland Health Novell ID to register. Advise your placement coordinator.
Team Leaders can 'view the factsheet' on how to request new Queensland Health employee network access or NOVELL ID (QH staff only)
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I am a CONTRACTED EMPLOYEE working for Queensland HealthGo here (launches in new window) to complete our registration form to create a new a user account.
Select 'Queensland Health employee'
Click the Register button
Complete the form with the following information:
- Use your personal email address
- List your job title with ‘Position’
- List Queensland Health as your Employer
If you are a returning contracted employee and experience issues logging in contact 1800 198 175 for assistance (we may need to reactivate your account). |
I am an employee of the Queensland Ambulance Service (QAS)Go here (launches in new window) to complete our registration form to create a new a user account.
Select 'Queensland Health employee'
Complete the form with the following information:
- Enter your payroll ID as QS12345
- Use your work email address (your.name@ambulance.qld.gov.au).
Registrations are processed daily Mon-Fri.
You will receive an email once your account has been set up. |
I am a member of the Australian Defence Forces.Go here (launches in new window) to complete our registration form to create a new a user account.
Select 'Non Queensland Health learner'
Complete the form with the following information:
- Use your work email address (your.name@defence.gov.au)
Registrations are processed daily Mon-Fri.
You will receive an email once your account has been set up. |
I am employed by a Non Queensland Health healthcare providerVolunteers and Agency Employees
Go here (launches in new window) to complete our registration form to create a new a user account.
Select 'Non Queensland Health Learner'
Click the Register button
Complete the form with the following information:
- Use your personal email address
- List your job title with ‘Position’
- List your Agency/Healthcare as your Employer (if none list Qld Health)
Registrations are processed daily Mon-Fri.
You will receive an email once your account has been set up. |
I am a Non Queensland Health employee and would like to access the Mental Health Act 2016 online learningGo here (launches in new window) to complete our registration form to create a new a user account.
Select 'Mental Health Act (Non Queensland Health employee)'
Click the Register button
Complete the form with the following information:
Use your personal/work email address
List your employer (if work related)
Select your Occupation/Role
Registrations are processed daily Mon-Fri.
You will receive an email once your account has been set up. |
Can I access the system from home?Yes you can access iLearn@QHealth from home.
The system is accessible 24/7 from any location, use your existing username and password.
There is no need to modify your email address to access the system from a different location. |
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Our services hours are from: 8am - 4pm Mon-Fri.
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Employees of Queensland Health |
I am a Non Queensland Health userPlease contact 1800 198 175 for support.
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I am experiencing issues with a course.In the first instance, contact the course facilitator for support. Contact information should be available via the course catalogue or on the course page.
Alternatively contact 1800 198 175 for assistance. Ensure you provide the full title of the course and the issues you are experiencing. |
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How do I reset my password?If you can’t log in, try resetting your password here.
IMPORTANT:
Please be aware that personal email accounts may deem 'system generated emails' as Spam, depending on your account security set up.
We advise you to check your 'Junk' email folder.
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Queensland Health Employees
If you continue to experience issues and need your password reset please call the Help Centre 1800 198 175
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Non Queensland Health Users
If you do not have a Queensland Health email account please contact 1800 198 175 for support.
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How do I change my password?Log in using your existing password
On your My Home page
Top right hand corner next to your name is a drop down arrow – select
Select Account Settings
Select Change Password (under General Settings heading)
Type your existing (old) password in the top box
Type your new password in twice (at least 8 characters long)
Click Save and close.
Message 'successfully updated password' will display. |
Why can't I log in?If you have made several attempts to login using your password and each attempts fails, you may have 'locked your account'.
Please wait 5 minutes for your user account to 'reset' then attempt to login again (using your correct password). If you are unsure of your password you should reset your password here. You will be emailed a reset password link.
NOTE: If you have not logged into the system for 12 months or more, your account will now be 'deactivated'.
Should you still experience login issues contact 1800 198 175 for assistance
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Password reset expiryImportant:
Correct login for Queensland Health employees:
Your username is your Novell/Network ID (e.g BloggsK). Your username is not your payroll number or email address.
Your password is not your Novell/Network ID password. Select 'forgot your password' on the iLearn login page to obtain a new password.
Correct login for Non Queensland Health users:
Your username is 'firstname.lastname'
Password is your initial assigned password
OR
Password is as you allocated yourself |
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Why is the video/training module not displaying?Adobe Flash issues for external users:
Some course content is 'Flash based' and therefore will not display on all mobile devices.
Option 1: Download the 'Puffin Browser Pro' web browser suitable for both iOS, Android and Desktop.
Option 2: Download VirtualBrowser for Firefox suitable for iOS devices
Option 3: Download latest version of Firefox for Desktop
Flash Player Help
Download and Install
Help for Windows
Help for Mac
Queensland Health employee's
If you are presented with image below - click on the round circle icon (minus/do not enter) and select ‘allow and remember’.
We also recommend that you exit the system and shut down your web browser. Open your web browser and login again, this will commence a new browser session (recommended for Firefox users). Queensland Health employees should contact 1800 198 175 to log a support call requesting assistance with 'Flash' issues.
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Why has my account been deactivated?If you do not access iLearn within a 12 month period your account will be deactivated.
If you are no longer an employee of Queensland Health your account will be deactivated.
Do not attempt to create a ‘new account’. Let us assist in re-activating your existing account.
If you are returning to Queensland Health, contact the Help Centre 1800 198 175 for support. |
I'm having trouble printing my PDF certificate.Queensland Health employees:
Ring the Help Centre 1800 198 175 for assistance.
Non Queensland Health users:
For trouble shooting PDF printing issues click here. In most cases this issue is related to out dated printer drivers. If you are still experiencing issues please contact 1800 198 175
Alternative Options:
- 'Print Screen and copy to a Word doc.
- Use 'Snipping Tool' or similar to capture the PDF in image format.
- Email the PDF or save to USB and try printing from another computer.
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What web browser should I be using?Queensland Health Employees
The recommended browser is Internet Explorer 11 or Edge while accessing the system from a QH facility.
Non Queensland Health users
Refer to section Why is the video/training module not displaying? |
I'm getting an ERROR MESSAGE. What am I doing wrong?Ensure that you have LOGGED OUT of the system from all devices and web browsing sessions.
Ensure you are not connected to the system via BINDER APP OR DROP BOX.
Attempt to LOGIN. If the issue still presents contact us for support. |
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I am unable to access my account.If you do not access iLearn within a 12 month period your account will be deactivated.
If you are no longer an employee of Queensland Health your account will be deactivated.
Do Not Attempt to Create a New Account.
If you are a returning student, trades person or agency employed contact 1800 198 175 for assistance in reactivating your account.
If you are a previous employee by Queensland Health and have returned, please contact 1800 198 175 for assistance in reactivating your account. |
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Do I need another account if I relocate to another area of Queensland Health?You have access to your existing account no matter where you work in Queensland Health. There is no need to 'set up' a new account.
Your location is identified within training reports. |
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What is required for my student placement?You will need -
1. A signed Student Deed Poll
2. Completed Student Orientation Checklist
3. Copies of your certificates of completion (4 Work Health and Safety courses).
For further information on what you need to do for a student placement within Queensland Health review the following web page:
Clinical Student Placement Requirements |
What is required for a Allied Health Clinical Student Placement? |